Attention - Upcoming Password Changes
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Thread: Attention - Upcoming Password Changes

  1. #1
    Join Date
    Apr 2006
    Posts
    207

    Lightbulb Attention - Upcoming Password Changes

    Hello Everyone,

    Per the latest announcements we will be resetting everyone’s passwords. Shortly you should be receiving an email directing you how to change your password. It will look like this:
    Subject: Your new password for *site name*
    Dear *username*,
    Your password has been reset by an administrator. Your new details are as follows:
    Username: *username*
    Password: *Randomly generated temp password*
    To change your password, please visit this page: *link to password reset edit page from USERCP*
    If you suspect this email is a scam, you can confirm the legitimacy of this email by manually navigate to the forum URL yourself and use your new password to log in.
    All the best,
    Site Name
    As you can see it will give you a randomly generated temporary password, as well as telling you where you need to go to updated it accordingly.
    If you do not receive this email please go to the contact us page and select Other, and type in Security Password Update Issues
    We’re sorry for the inconvenience.

    The Community Support Team

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  3. #2
    Join Date
    Jul 2016
    Location
    Reno, NV
    Posts
    3

    Default

    I don't have access to the email for my real account A1337STI, can i get some help please?

  4. #3
    Join Date
    Apr 2006
    Posts
    207

    Default

    hey there,

    If you are unable to get your password resets properly sorted out due to old emails on your account still after the notice was sent out, we ask that you go down to the contact us area, and with the subject line of "password reset" add the following contents for me:

    - Account Name
    - Email On the account
    - Email You need it changed to if need be

    add all this, then hit send, and someone on our team will answer that email and fix your account up no problem.

    You can do the same and send us a PM privately to have it manually changed, but due to the influx and us tackling a lot of issues, this would be a slower way of getting it reset. we recommend you use the contact us form to get it resolved if you can. If that does fail though and you have waited too long, send us a PM and we will Manually reset it. Just make sure you supply the information above for a quicker fix.

    Also, If you do have the right email on your account, I would ask you to please check your spam/junk folders as sometimes with certain email providers, it tends to land in there.

    if you all need anything else, please let me know.

    ~Shane

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